For our 4-star establishment, located near Gien (1h30 from Paris), with 13 refined rooms and 13 Villas, on a prestigious site, we are looking for :
- RECEPTIONIST M/F
YOUR MISSION
Reporting directly to the Operations Manager, your main task will be to manage reservations, welcome customers and build customer loyalty in the various sectors of the hotel: Accommodation, Events, Restaurants, etc
You will also be responsible for
Be the first ambassador for your hotel and the brand,
be responsible for ensuring that your hotel is fully booked,
ensure administrative follow-up of reservations,
turning an enquiry into a booking proposal,
manage check-in and check-out at your hotel,
managing customer/sales relations,
responding to customers' needs and informing them of the services on offer,
follow up after the customer has left (E-reputation process),
applying procedures,
apply quality, health and safety standards,
manage your cash desk at reception (daily control and closing),
applying the pricing policy defined by management.
helping to optimise the occupancy rate and average room rate.
YOUR PROFILE
Ideally with a higher education qualification (baccalaureate or Bac + 2), you will have significant experience in a similar role, ideally gained in an establishment with the same or higher standards.
You have excellent interpersonal skills and are recognised for your professionalism, commercial flair, negotiating skills and diplomacy. You know how to handle delicate situations with flexibility and firmness, depending on the context and the people you are dealing with.
You have strong interpersonal skills, as well as the ability to analyse, summarise, anticipate and write. You want to develop within a structure that encourages initiative and autonomy,
You want to develop an organisation, tools and methods to improve efficiency.
Your commitment, rigour and operational responsiveness will enable you to express yourself fully in a high added-value role. You have a good command of English and another language would be greatly appreciated.
- Status: Employee Duration: Open-ended contract Location: Briare (45)
- Fixed salary over 12 months (to be negotiated depending on profile)
- Start date: As soon as possible
reference of the advertisement : RDDR2020
